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BY JOAN WANJIKU,NAIROBI,20TH APRIL 2020-There was uproar on Monday morning from Kenyans after the electricity supplying company Kenya power’s prepaid System was hit by an outage .This has brought the company under pressure following a system outage that has left many Kenyans unable to buy prepaid tokens.
Kenyans, who made payments through mobile money mostly M-Pesa, didn’t receive tokens as they remained unprocessed for hours.
However in a tweet on Monday morning, Kenya Power said a system hitch was causing delays but assured its customers that its engineers are working to resolve the problem.
“Good morning, we are working to resolve a hitch which is causing delays in vending of prepaid tokens. Apologies for the inconvenience caused, ” Kenya power replied to one of its customers who had raised a complaint on the micro-blogging site.