Safaricom customers a happy lot as telco firm introduces data bundles, calls and SMSs with no expiry date.

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BY JOAN WANJIKU,NAIROBI,23RD OCT 2019-Safaricom customers are a happy lot after the company  introduced data bundles, calls and SMSs with no expiry date.

Customers who dial *544# now have two new options:

  1. Data Bundle (NO EXPIRY DATE)
  2. Calls & SMS (NO EXPIRY DATE)
  3. Normal Data Bundle WITH EXPIRY
  4. Check Balance

Safaricom that is celebrating its 19th anniversary unveiled the new system dubbed ‘Simple. Transparent. Honest.’

A statement from Safaricom CEO Michael Joseph said: ” We have reviewed all of our products and services, looked at the many customer touch points, and examined the customer feedback surveys, good and bad, about how we serve you. Today we are making a commitment to being simple, transparent and honest.”

The company also assured customers that they will now be served within 5 minutes that they lodge complaints.

There will also be free WiFi at all Safaricom shops and one can also get a SIM card with a phone number of their choice.

100# further enables subscribers on the network to manage active subscriptions, stop promotional messages, manage data, view data usage and get data management tips as well as PUK number.

Last year, Safaricom marked its 18th anniversary with a campaign dubbed ‘Nawe Kila Wakati’ where customers received 18 minutes of talk time every day for Ksh.18.

The promotion ran until December 12 and subscribers were allowed to redeem the talk time once per day.

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