BY NAMULONGO PETER,NAIROBI,29TH JUNE,2017-The safaricom money transfer platform M-PESA Safaricom is undergoing a system upgrade aimed at ensuring customers are served better.The upgrading will take a time frame of three weeks .Since its launch in the ten years ago the system has undergone several such upgrade that has seen services improve significantly.The upgrading comes with a challenge though with customers being affected during the period though not entirely .All M-PESA services will be unavailable for a period of two hours on June 30, 2017, from 1am to 3am.
International Money Transfer (IMT), KCB M-PESA, M-Shwari and M-Kesho services will be unavailable on July 5, 2017 for a period of two hours, from 1am to 3am. In mid-July, Safaricom will conduct the changeover to the new platform, resulting in a 12 hour outage.
A number of M-PESA services will also be sequentially withdrawn in the lead to the changeover. This will be communicated to M-PESA customers and partners through the media and Safaricom social channels.
The new M-PESA platform paves the way for Safaricom to rollout more features and enhancements on the service to the more than 26 million M-PESA customers.
Among the new features that customers can look forward to include M-Shwari and KCB M-PESA implementation in the Safaricom app.